Rural Cambs Citizens Advice Bureau covers East Cambridgeshire, Fenland and Huntingdonshire
We are funded to advise people resident or working within this, or the immediately surrounding area. Please use the link below to check that you qualify.
If you are outside our area please try the Citizens Advice search to find an alternative.
We need new volunteers every year to help us meet the demand for advice.
We have opportunities for people to train as gateway assessors, advisers, trustees, administrators, social policy campaigners and more. With so many different roles available you should be able to find a way to get involved. Find out more about what is in it for you if you join the world's largest advice network.
Read more about what each role entails. Click on an item in the
list and details will appear below it:
June 2016 : We are currently looking for volunteer Gateway Assessors and Advisors at our offices in Huntingdon and St Neots.
Being an adviser is a very varied role. As an adviser you will:
You do not need any particular qualifications or experience to train as an adviser. All sorts of people are CAB advisers. You need to:
Support every step of the way
Advisers do not need to know it all! We provide all trainee advisers with a comprehensive accredited training programme that will give you the skills you need to deliver a high quality service to clients. Our up-to-the-minute electronic information system contains most of the information you will need when advising clients.
You will not be left alone after you are trained. There will always be a more experienced adviser, who will give you support, advice and guidance.
All advisers are insured by CAB in case mistakes are made.
Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.
Administrators ensure that bureau systems run smoothly. Good support is essential for the running of any organisation, and CAB is no different. There are many different administrative roles - we can match your skills and time available to the bureau's needs. Tasks may include:
Campaigners, or Social Policy Co-ordinators, use information from problems brought to the bureau, by clients, to help bring about real change, by influencing local and national policy. This is a flexible role, which can sometimes be partly carried out away from the bureau and outside opening hours. It can involve:
For more on social policy work, please visit our Campaigning page.
Gateway assessors help clients get the right help in the fastest time possible. They assess people’s needs, either face-to-face or over the phone, and identify the most appropriate course of action. That might be self-help information, referral to a specialist organisation or an appointment with a CAB adviser. As a gateway assessor you would:
Specific qualifications or experience are not required to train for the role. You need to:
The Citizens Advice service is increasingly taking advantage of developments in IT. As an IT support volunteer you may be involved in a variety of areas, depending on your skills and the time you have available, for example:
The role of Publicity Officer is to publicise the work of the CAB and to let people know the benefits of volunteering at the CAB
Main duties and responsibilities include:
Specific personal skills and qualities that a publicity worker needs are a friendly and outgoing disposition, excellent communication skills, both oral and written, an ability to communicate with people at all levels and to develop links in the community.
Receptionists are the public face of the CAB. They are the main link
between the public and the bureau. This role would suit people who are
methodical, organised and patient. Basic IT skills are essential.
As a receptionist, you would:
The role of Specialist Form Filler is to take referrals from Generalist Advisers and Caseworkers in order to complete the comprehensive applications for some welfare benefits on behalf of the client.
The requirements for this role are to:
You will be interviewing clients by appointment and updating client records.
Full training and ongoing support will be provided.
All Citizens Advice Bureaux are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the bureau manager, but trustees:
Bureau trustee boards need people from all sections of the community with a wide range of different skills, experience and perspectives.
Trustee boards tend to meet in the evenings, making this a flexible role, which trustees often fit around a full-time job. A full induction into the trustee board's role and responsibilities will be provided.
Join the Making Money Count team…
Do you like meeting people? Can you spare a few hours or more each month? Do you live in Fenland?
We are recruiting now for Money Mates and Money Mentors:
Money Mates provide practical, friendly help on the New Horizons bus, at drop-ins and ad-hoc events. Work could include welcoming visitors and explaining what we have to offer, supporting web browsing, linking people to more in-depth CAB advice, and publicity, admin, and survey work. You could be a Money Mate if you have just a few hours or more to spare a month.
Money Mentors specialise as Financial Capability Advisers - seeing people on a one to one basis, helping them think through choices and their consequences and supporting them to take action where needed; and Money Coaches - working with people over time and supporting them through change. Money Coaches can also train to deliver sessions to small groups. You could be a Money Mentor if you can commit to a minimum of 3 hours per week for at least 6 months.
Volunteering for Making Money Count gives you the chance to join a friendly team, learn new skills, receive valuable training, and help others in the Fenland community.
Making Money Count is a £1million project awarded by the Big Lottery Fund to Roddons Housing Association, Fenland District Council, Rural Cambs Citizens Advice Bureau and CHS Group
If any of the roles appeal to you please complete our Volunteer Enquiry Form.
It will not commit you. At this stage you are just registering an interest.